If you do not receive your goods within 30 days of ordering please contact us by phone or email.
We will happily refund or replace (subject to stock availability) any damaged or faulty product within six months from delivery date, other than due to reasonable wear and tear, failure to follow instructions or misuse. Where the product has been found at fault, postage and packaging will be refunded.
We reserve the right to refuse or issue a refund or replacement items and to recover the cost of the returns delivery from you in the event that the product is found to have suffered damage after delivery or has been misused or used other than in accordance with the instructions or if the problem is due to reasonable wear and tear. We do ask that damaged or faulty product be returned promptly. This does not affect your statutory rights.
Returns Policy
If you wish to return goods please contact us by phone and email. Returned goods must be unused, in a saleable condition and in their original packaging with all labels intact. When we have received them back, we will either credit or exchange (subject to stock availability) the products, whichever you prefer.
Cancellation Policy
Please contact us if you wish to cancel your order. Under the distance selling regulations you have the legal right to cancel your order within seven working days of receipt of the products. The goods must be returned unused, in its original packaging. Please note you will be responsible for the post and packaging cost of returning the product to us. We recommend you use a proof of delivery service.
Once we have received the returned goods, your account will be credited as soon as possible but no later than 30 days from the date of your order being placed, provided the products are returned by you and received by us in the condition they were in when delivered to you.